Refund And Returns Policy
REFUND AND RETURNS POLICY
Last updated [6-09-2022]
https://www.thecereus.com/ Promises to deliver the best services, advice and convenience to our customers which they actually deserve.
https://www.thecereus.com/ Thanks you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], [store credit], or [an exchange]. Please see below for more information on our return policy.
We reserve the right not to accept return and send it back to you.
- If the products are used or damaged.
- Original tags, User manual, Warranty cards, and Accessories are missing.
- Damaged manufacturer packaging/box. Do not put tape or stickers on the manufacturer’s Packing/Box.
- If the product was delivered in a second layer of packing by factory shopping, it must be returned in the same condition.
If your product is defective/damaged or the order is Incorrect/Incomplete at the time of delivery, please contact us within 24 hours of receiving the product. No claims will be entertained after 24 Hours.
All returns must be postmarked within [24 Hours] days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
What if I have complaints?
In case you have a complaint, you can notify us thereofe (via support@thecereus.com). We will try to handle your complaint to your satisfaction as soon as possible.
To return an item, [please email customer service at [support@thecereus.com] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address which we will provide you after your return email analysis
[Please note, you will be responsible for all return shipping charges. https://www.thecereus.com/ strongly recommend that you use a traceable method to mail your return. / You may also use the prepaid shipping label enclosed with your package.
After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [2] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be [returned] or [exchanged]:
- [Item is damaged]
- [Tags are removed]
- [Delay return time]
- [Personalized products]
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
What if my order arrives damaged?
Customer satisfaction is our top priority at https://www.thecereus.com/. While all orders are carefully and securely packaged, damage can occur in any shipping situation. If your order is not in good condition on arrival, please email us at support@thecereus.com for assistance.
You are to accept the terms of Return Policy and Refund Policy provided by this Site, kindly review them and then proceed further. If you use our Site and buy our products then you are legally bounded to the rules defined in Return Policy and Refunds Policy. We are not responsible to bear, indemnify or reimburse any losses caused by, incurred by, suffered by our bought products which do not comply with our Return and Refund Policies. You hereby agree to all these policies mentioned if you buy from our Site. If you have any questions concerning our return policy, please contact us at: